AUPrivacy Policy
Lucky Ones Casino values the trust and commitment of our players. We ensure that all personal data is handled with the utmost care and is kept secure. This privacy policy outlines how we collect, use, and protect player information, ensuring transparency and informed decisions when using our services.
Data Processing
This Privacy Policy outlines our obligations under gambling regulations to process players’ personal data. The processing is essential to enabling participation in games and providing related services.
Our website is operated by Dama N.V., registered in Curaçao, under the license No. OGL/2023/174/0082 issued by the Curaçao Gaming Control Board.
Consenting to this Privacy Policy is a prerequisite for using our services. Players are advised to review the document regularly, as continued use of our services implies acceptance of any updates.
Collection of Information
We collect personal data, including:
- Information provided during registration, such as names, contact details, and identification documents.
- Correspondence through the website, email, or other communication methods.
- Transaction histories and website usage data.
- Documents required for identity verification and compliance checks.
These categories of data enable us to manage player accounts, ensure security, and meet our regulatory obligations effectively.
Usage of Information
The collected personal data is used to:
- Process deposits, withdrawals, and bets.
- Provide gaming and support services.
- Verify identity and ensure compliance with legal requirements.
- Send promotional communications, subject to player consent.
- Ensure adherence to anti-money laundering regulations.
- Monitor activities to prevent fraudulent behavior.
- Conduct market research and data analysis.
This use of information allows us to deliver a safe, enjoyable gaming experience while ensuring legal compliance and preventing misuse.
Marketing Communications
With your consent, we use your personal information to send marketing materials about our services and those of our partners. Players may opt out of receiving promotional communications via account settings or by contacting customer support.
Disclosure of Information
We do not sell or rent personal data. However, your data may be shared within our group of companies or with business partners to facilitate service delivery and ensure legal compliance. Certain third-party service providers may process data for these purposes.
Data Security and Retention
We prioritize the security of personal information and adhere to strict legal standards. Personal data is stored as required by law, and in compliance with anti-money laundering regulations, it will be retained for a minimum of five years post-account closure.
Cookies and Tracking
Cookies and related technologies are used on our website to improve functionality, analyze usage, and support marketing efforts. Players may manage cookie preferences in their browser settings, but some features of the site may be affected by restrictions.
Your Rights and Contact Information
Players have the right to request accuracy checks on their data, update personal information, or object to data usage for marketing purposes. Concerns may be addressed by contacting our Data Protection Officer (DPO) via email. In compliance with GDPR, players may also lodge complaints with the relevant supervisory authorities.
This policy reflects our commitment to safeguarding your personal data while ensuring a secure and compliant gaming experience. For any inquiries related to your data, feel free to contact us.
